One guide, all the official numbers: this page brings together the BISP helpline, the PM Fuel Relief helplines and the PAK App complaint route, so you do not have to search through forwarded messages or trust a number given by a stranger. Every number below is a verified official number. If a number is not listed here, do not assume it is official — leave it out and use one of these instead.
BISP Helpline — What 0800-26477 Covers
BISP helpline: 0800-26477. This is the toll-free number for Benazir Income Support Programme queries, including payment and eligibility questions. One warning matters more than any other in this guide: 0800-25477 is wrong — never use it and never pass it on. The two numbers look alike, which is exactly why the wrong one keeps circulating. Save the correct one, 0800-26477, and check the digits before you dial.
For context, BISP Kafaalat pays Rs 14,500 per quarter at present, rising to Rs 18,000 from January 2027, and the PMT score limit is 32. If someone tells you a different payment amount or a different score limit, ask them for the official source — and check it on 0800-26477 before acting.
Fuel Relief 9771 — What It Covers
PM Fuel Relief public helpline: 9771, available 24/7. Use it if a pump refuses your relief, overcharges, asks for extra money, or if your token or quota record has a problem. When you call, have your CNIC number, the pump name and location, and the date and time ready — but never read out a one-time code or password to anyone who calls you claiming to be from the helpline. The helpline helps you; it does not ask for your codes.
9772 — For Pump Owners
Pump owners helpline: 9772, also 24/7. This line is for petrol pump owners and operators, for example on reimbursement or system issues. Ordinary users should call 9771, not 9772, so the pump-owner line stays free for the businesses it serves.
| Service | Number | Who calls |
|---|---|---|
| BISP | 0800-26477 | Beneficiaries |
| Fuel relief public | 9771 | Public users |
| Fuel relief pumps | 9772 | Pump owners |
PAK App Complaint Route, Step by Step
If you prefer to complain in writing, the PAK App offers a “Fuel Complaint” route. The steps are:
- Open the PAK App on your phone.
- Go to the “Fuel Complaint” section.
- Describe what happened — pump name, location, date and time, and the amount involved.
- Attach photo evidence, such as the receipt or a photo of the pump price board, if you have it.
- Submit and keep the complaint reference for follow-up.
Photo evidence helps a complaint move faster, but never photograph another person’s CNIC or private documents, and never share your own CNIC photo with strangers in the process.
Scam Warning — Official Help Is Free
- No agent can charge you for registration, a token, a complaint or a helpline call. Anyone asking for a fee is not official.
- Official help is free. If payment is demanded, stop and report the number on 9771 or 0800-26477.
- Never share CNIC photos with strangers, on any messaging app, no matter what they promise.
- Do not trust forwarded numbers. A number in a forwarded message is only safe if it matches the verified numbers in this guide.
Contact
| Service | Number |
|---|---|
| BISP helpline | 0800-26477 |
| Fuel relief public | 9771 (24/7) |
| Pump owners | 9772 (24/7) |
Conclusion
Save three numbers and one route: BISP on 0800-26477, fuel relief for the public on 9771, fuel relief for pump owners on 9772, and complaints with photo evidence through the PAK App. Remember that 0800-25477 is wrong, that official help is free, and that no agent’s number — however confidently shared — replaces these verified lines.
FAQs
What is the correct BISP helpline?
0800-26477. Note that 0800-25477 is wrong and should never be used.
Which number do fuel-relief users call?
9771, available 24/7.
Which number is for pump owners?
9772, available 24/7.
Can I complain through an app?
Yes — use the PAK App “Fuel Complaint” route and attach photo evidence such as your receipt.
Should I pay anyone to register or complain?
No. Official help is free, and anyone demanding a fee is not official.